We ship products anywhere in the United States. Orders over $500 receive free shipping. Orders under $500 are charged a flat rate of $10. This fee covers shipping and insurance for the item.
Full-price merchandise may be returned for full refund (less shipping) within 15 days of your receipt of the jewelry.
Full price merchandise returned from 16 to 30 days of your receipt of the jewelry qualifies for store credit only (less shipping). Sale merchandise is final sale.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hamiltonbutlerjewels.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 4721 Westheimer Rd. Houston Texas US 77027
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can rest assured that Hamilton Butler will use your contact information only in the following ways.
- Your address is used to verify your payment method, and used for shipment info
- Your phone number is used to verify payment method, and for us to contact you in case of a problem
- Your email address is used to confirm your order status and provide tracking information
We will never give or sell your contact information to a third party.
By joining our mailing list, you agree to receive periodic emails from us and us alone. We send only information that we think you'll find valuable - information about new products, special offers, events, and such, and we promise never to over do it.
While browsing and at checkout rest assured that your information is kept secure, our SSL certificate is used to secure our store's online checkout as well as our entire site. It ensures that your personal details and payment information are encrypted when transferring data over the Internet. We also have secure credit card checkout with Braintree, one of the most trusted names in the payments industry. You can check out at our store with Visa, American Express, Master Card & Discover or you can use PayPal.